Tuesday Tip #6 (8/30/11) – Where to Look for Answers
In today’s final “Tuesday Tip” for this summer series, we’ll look at how Insider Pages users can resolve support issues they may have when using our site. Insider Pages loves giving the very best support to our user base, and we’re ready and willing to assist you when called upon. There are a few different ways you can look to resolve any issues you may come across when using our site.
1. FAQs
We’ve built a comprehensive FAQ to assist our users. Most issues users may encounter can be answered simply by checking out our FAQ here. You can always find the link to our FAQ page at the bottom footer of every page on Insider Pages. Using our FAQ is the fastest way to resolve most issues you may have as the answers to your questions are just a click away.
2. Submit a Request
If you’re unable to find what you’re looking for in our FAQ or you prefer to talk with someone from Insider Pages Support, you’re welcome to contact us by submitting a ticket here. We pride ourselves on our response time and offering instructions and feedback in a clear and concise manner. Typically, we’re able to respond to most emails within 24 hours so if you’re in need of some help, send us an email. You can find the Submit a Request link on our Support home page.
3. Twitter & Facebook
For those who love to use Twitter and Facebook, you can reach Insider Pages through these tools as well. For most issues we’ll end up taking the conversation offline, but you’re certainly encouraged to contact us through Twitter or Facebook if you so desire. If you check out our Twitter you’ll see some examples of users who have contacted us in the past looking for assistance.
In time, we’re looking to add more tools and features to aid our users so please keep an eye out for new things we implement. Additionally, your feedback on how we can better support you is important to us, so please leave any comments or suggestions. Your opinion matters to us!
