Tuesday Tip #5 (8/23/11) – The Importance of Reporting Inappropriate Reviews
For this week’s “Tuesday Tip” we’ll discuss the importance reporting an inappropriate review for removal. Unfortunately, some people write reviews that aren’t in the spirit of what Insider Pages represents. Reviews on our site are intended for people to share their experiences – both good and bad – so others can benefit and make more informed decisions when deciding upon a business to use. Insider Pages has tools in place to protect businesses listed on the site from a vast majority of reviews that would be deemed “inappropriate” (e.g. vulgar language, spam, etc.), however, not all reviews that are inappropriate can be caught by our filters. When you come across an inappropriate review that violates our Terms and Conditions we encourage you to report that review for removal. Ridding the site of inappropriate reviews makes for a better user experience, so your assistance in this matter as a member of the Insider Pages Community is invaluable and greatly appreciated.
To report a review for removal, you must be signed into your Insider Pages user account. This option is free for all users without being a customer! If you are not an Insider Pages member, you may join by clicking here
When reporting a review, look for the “Report Abuse” link under the review.
Click the “Report Abuse” link which will direct you to one last step to report the review.
Our Support team will be notified of the review you have suggested for removal, and if we deem it to violate our Terms and Conditions, we will remove it. If it doesn’t, the review will remain on the site. An email will be sent out to you usually within 48 hours letting you know of our decision.
If you come across a review that doesn’t have a “Report Abuse” link under it, the comment is likely coming from Citysearch.
In these cases, feel free to Submit a Ticket with the URL to where the review in question appears on our site, as well as the Title and Date of the review so that we can take appropriate action. In addition, as to avoid the review reappearing on our site after we have removed it, we highly recommend that you notify Citysearch of your findings at http://citysearch.com/aboutcitysearch/contact_us
We take great pride in the reviews on our site, and with a little assistance from our Community, we will continue to be a resource that people can trust and rely on.
We’ll see you next week for our last “Tuesday Tip” for this summer. Keep an eye out for more useful and fun features coming from Insider Pages in the near future.
