Insider Pages is excited to offer a new six-part feature this summer to its audience. Every Tuesday through the end of August we will present a “Tuesday Tip” offering valuable tips for our users.
For our inaugural “Tuesday Tip”, we will discuss the importance of merchants responding to reviews – both positive and negative ones. The ability for merchants to have a voice on our site and respond to reviews is a powerful tool, and one that should be used with finesse. Responding to a negative review in a hostile tone or to argue your side will generally be counterproductive and send a bad message not only to the author of the review, but to anyone who comes across your business on Insider Pages. A few sincere and constructive words from you can go a long way in cementing a long and advantageous relationship with an already satisfied customer, or win over a consumer who may have had a less than favorable experience using your business. Additionally, a thoughtful response can leave a good impression on users who find your business on our site, and perhaps sway people to use your services. Taking a few minutes to respond to a review can go a long, long way in showing both current clients as well as potential new clients that you appreciate their patronage and care about what they have to say. Exhibiting a personal touch can do wonders in building and shaping your online reputation, so the next time your business is reviewed on Insider Pages, be sure to post a response to let your customers know you’re listening.
To learn how to respond to a review, please go here to How To Respond To A Review
Your feedback is greatly appreciated so feel free to share any comments or questions you may have for us pertaining to this week’s “Tuesday Tip”.