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Tuesday Tip #6 (8/30/11) – Where to Look for Answers

August, 2011

Written by brian0252

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In today’s final “Tuesday Tip” for this summer series, we’ll look at how Insider Pages users can resolve support issues they may have when using our site. Insider Pages loves giving the very best support to our user base, and we’re ready and willing to assist you when called upon. There are a few different ways you can look to resolve any issues you may come across when using our site.

1. FAQs

We’ve built a comprehensive FAQ to assist our users. Most issues users may encounter can be answered simply by checking out our FAQ here. You can always find the link to our FAQ page at the bottom footer of every page on Insider Pages. Using our FAQ is the fastest way to resolve most issues you may have as the answers to your questions are just a click away.

2. Submit a Request

If you’re unable to find what you’re looking for in our FAQ or you prefer to talk with someone from Insider Pages Support, you’re welcome to contact us by submitting a ticket here. We pride ourselves on our response time and offering instructions and feedback in a clear and concise manner. Typically, we’re able to respond to most emails within 24 hours so if you’re in need of some help, send us an email. You can find the Submit a Request link on our Support home page.

3. Twitter & Facebook

For those who love to use Twitter and Facebook, you can reach Insider Pages through these tools as well. For most issues we’ll end up taking the conversation offline, but you’re certainly encouraged to contact us through Twitter or Facebook if you so desire. If you check out our Twitter you’ll see some examples of users who have contacted us in the past looking for assistance.

Twitter

Facebook

In time, we’re looking to add more tools and features to aid our users so please keep an eye out for new things we implement. Additionally, your feedback on how we can better support you is important to us, so please leave any comments or suggestions. Your opinion matters to us!

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Tuesday Tip #5 (8/23/11) – The Importance of Reporting Inappropriate Reviews

August, 2011

Written by brian0252

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For this week’s “Tuesday Tip” we’ll discuss the importance reporting an inappropriate review for removal. Unfortunately, some people write reviews that aren’t in the spirit of what Insider Pages represents. Reviews on our site are intended for people to share their experiences – both good and bad – so others can benefit and make more informed decisions when deciding upon a business to use. Insider Pages has tools in place to protect businesses listed on the site from a vast majority of reviews that would be deemed “inappropriate” (e.g. vulgar language, spam, etc.), however, not all reviews that are inappropriate can be caught by our filters. When you come across an inappropriate review that violates our Terms and Conditions we encourage you to report that review for removal. Ridding the site of inappropriate reviews makes for a better user experience, so your assistance in this matter as a member of  the Insider Pages Community is invaluable and greatly appreciated.

To report a review for removal, you must be signed into your Insider Pages user account. This option is free for all users without being a customer! If you are not an Insider Pages member, you may join by clicking here

When reporting a review, look for the “Report Abuse” link under the review.

Click the “Report Abuse” link which will direct you to one last step to report the review.

Our Support team will be notified of the review you have suggested for removal, and if we deem it to violate our Terms and Conditions, we will remove it. If it doesn’t, the review will remain on the site.  An email will be sent out to you usually within 48 hours letting you know of our decision.

If you come across a review that doesn’t have a “Report Abuse” link under it, the comment is likely coming from Citysearch.

In these cases, feel free to Submit a Ticket with the URL to where the review in question appears on our site, as well as the Title and Date of the review so that we can take appropriate action. In addition, as to avoid the review reappearing on our site after we have removed it, we highly recommend that you notify Citysearch of your findings at http://citysearch.com/aboutcitysearch/contact_us

We take great pride in the reviews on our site, and with a little assistance from our Community, we will continue to be a resource that people can trust and rely on.

We’ll see you next week for our last “Tuesday Tip” for this summer. Keep an eye out for more useful and fun features coming from Insider Pages in the near future.

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